B2B Hub terms of use
Short, plain-English terms for travel companies using the Metta Voyage B2B Hub. They cover access, confidentiality and content use; booking conditions stay in your partner terms and quotations.
- Free accessNo fee, no NDA, no minimum volume.
- Confidential ratesNet rates stay within your company.
- Your clients stay yoursWe never market or sell to your clients.
Who can use the Hub
The B2B Hub is for travel companies and travel professionals: tour operators, travel agencies, travel advisors, MICE and incentive companies and OTAs. Accounts are approved by Metta Voyage at its discretion. Access is free and there is no minimum volume.
Your account and users
Each hub account belongs to one company. A company can add several users; each person signs in with their own work email and password. The company owner adds and removes users and is responsible for removing people who leave. You may ask us to close your account at any time.
Rates and confidentiality
Net rates and tariffs are shared for your company’s own selling. Please keep them confidential and do not publish them or pass them to other companies. No separate NDA is required; accepting these terms is enough. Each account sees only the rate level granted to it.
Documents and downloads
Documents open in a view-only reader. If you need a file, use “Request download”; downloads are approved by our team for your account and logged.
Photos and video
You may use the media marked for partner use to promote Metta Voyage trips, within the usage rights and credit line shown on each file. Supplier images may carry extra limits. Do not resell or alter images in a misleading way.
Your clients
We work under your brand. We never market or sell to your clients. Any contact with them during the trip is operational only (transfers, guides, emergencies), as agreed with you.
WhatsApp event groups
Groups are for partner updates about a specific event. Please keep messages professional and do not share the invite link outside your company.
Bookings
Bookings are governed by our partner terms and the quotation for each file (currently a 30% deposit to confirm and the balance due 45 days before arrival). These Hub terms do not change booking conditions.
Your data
We use your details to verify your company, manage your account and handle your requests. Marketing emails are sent only if you opt in, and you can unsubscribe at any time. See our privacy policy. Read the privacy policy.
Suspension and changes
We may suspend an account that shares confidential rates or misuses content. We may update these terms and will tell you about material changes by email or in the Hub.
Ready to work with us?
Request free access with your company details. Our partner team reviews every request by hand.
Metta Voyage Co., Ltd · International tour operator licence 01-1167/2023/CDLQGVN-GP LHQT · Head office: 2nd Floor, Trung Yen 1 Building, Trung Yen Urban Area, Yen Hoa Ward, Hanoi · Privacy policy · Booking terms & conditions