Cruise Tour Includes | Cruise Tour Excludes |
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Check In | 12:00 pm |
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Check Out | 12:00 pm |
Hotel Policies | Cancellation PolicyGuests canceling more than 21 days before check-in incur no charge. Cancellations 11–20 days prior are charged 30% of the total rate. Cancellations 7–10 days prior are charged 50%. Less than 7 days or no-shows are charged 100%. If the Halong Bay Management Board cancels due to bad weather, policies depend on timing: full refund before departure from Hanoi if no services are used; during the trip, used services (e.g., transfers, meals) are charged, with the remainder refunded. If a 2-night trip is reduced to 1 night, guests pay for a 2-day/1-night trip plus used services, with the rest refunded. Final costs are confirmed by your consultant via email. Contact us directly for urgent assistance; we’re here to help with utmost care. Children PolicyKids under 5 stay free, sharing all amenities with parents. If two kids under 5 share the parents’ bed, a 75% adult rate surcharge applies. Kids aged 5 to under 11 on a separate bed pay 75% of the adult price when sharing a room with parents. Two kids under 11 in a private room are charged one full room rate. One kid under 11 in a private room pays 80% of the room rate. Kids 11 and older are charged as adults. |
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