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How to book with us

Our step-by-step guide will walk you through the seamless booking process, ensuring a hassle-free experience. Learn how to book with us today!

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Are you looking for a trip to Southeast Asia? Want to book tours on Metta Voyage? Let’s check our guideline below.

Metta Voyage offers you an easy way to book our tours with well-prepared and professional services, as well as tailored trips according to your specific needs and preferences.

Quick answer

To get an accurate tailor-made quote, send us your travel dates (or month), the number of travellers and children’s ages, the places you want to see, your hotel level, a budget per person, your nationality and any special interests or needs. We reply with a free day-by-day itinerary and one total price within 24 hours.

Updated 4 November 2026

What to send for your tailor-made quote

What to tell usWhy it mattersExample
Travel dates or month, and number of daysPrices, flights and hotel availability change by season10–25 March, 14 nights
Number of travellers and ages of childrenRooms, car size and child prices2 adults, 2 children aged 9 and 13
Countries and places you want to seeWe plan the route and the domestic flightsHanoi, Ha Long Bay, Hoi An; maybe Angkor
Hotel levelThe biggest part of the priceComfort 4★, Superior, Deluxe 5★ or Luxury
Budget per person (without international flights)We suggest what fits rather than guessAbout US$2,500 per person
NationalityVisa rules for Vietnam, Cambodia and LaosUS passports
Arrival and departure flights, if bookedFirst and last day planning, transfersArrive Hanoi 7:40, leave Saigon 23:55
Interests, pace and special needsGuide choice, activities, dietary or mobility needsFood, photography, easy walking only

Don’t worry if you are not sure about everything yet: send what you know, and your travel designer will ask the rest. Our Vietnam tour operator page explains how we plan, and private Vietnam tour cost gives typical prices per person.

From quote to confirmed booking

  1. Free quote within 24 hours: day-by-day programme, named hotels and one total price.
  2. Changes until the programme fits you.
  3. Confirmation: a 30% deposit secures the booking; the balance is due 45 days before arrival (bookings made less than 45 days before arrival are paid in full). Pay by bank transfer to our company account in your currency with no fee from us, or by card through OnePay with a 3.5% fee shown as a separate line – see how to pay.
  4. Cancellation: US$100 per person is a non-refundable booking fee. If you cancel 45 days or more before arrival, we refund your 30% deposit minus US$100 per person (and minus any supplier cancellation fees). From 44 to 31 days before arrival the charge is 30% of the booking, 30–15 days 50%, 14–7 days 70%, and less than 7 days or no-show 100%; the US$100 per person is already included in these percentages, not added on top, plus any supplier cancellation fees. Bank fees and unused services are not refundable. Full details are in our terms and conditions.

Frequently asked questions about quotes

How do I get a tailor-made Vietnam tour quote?

Fill in the contact form, send us an email or write on WhatsApp with your dates, number of travellers, places, hotel level and budget. We send a free day-by-day itinerary with one total price within 24 hours.

What information should I send for my Vietnam tour quote?

Dates or month, number of days, number of travellers and children’s ages, places you want to see, hotel level, budget per person, nationality, flight times if you have them, and your interests or special needs.

Is the quote free, and do I have to pay anything to receive it?

Yes, the quote is free and you pay nothing until you accept the written programme. We adjust it until it fits.

What happens after I accept the quote?

A 30% deposit confirms the booking and the balance is due 45 days before arrival; if you book less than 45 days before arrival, the full amount is due at confirmation. Bank transfer to our company account has no fee from us, card payments carry a 3.5% fee. US$100 per person is a non-refundable booking fee. If you cancel 45 days or more before arrival, we refund your 30% deposit minus US$100 per person (and minus any supplier cancellation fees). From 44 to 31 days before arrival the charge is 30% of the booking, 30–15 days 50%, 14–7 days 70%, and less than 7 days or no-show 100%; the US$100 per person is already included in these percentages, not added on top, plus any supplier cancellation fees. Bank fees and unused services are not refundable. Full details are in our terms and conditions.

How long does it take to receive a quote?

Usually within 24 hours. For complex trips with several countries or special hotels, we send a first version quickly and refine it with you.

Send your request through the form on this page, write to us on WhatsApp +84 812 247 572, or call our US line +1 929 491 2828 or UK line +44 7520 660929.

1. What we have on Metta Voyage

  • Tailor-made packages
  • Day tours and excursions
  • Car rental and travel guide
  • Expertise
  • Financial Protection
  • Commitment to providing worry-free services standard
  • Cruise in Southeast Asia (Vietnam, Laos, Cambodia, Thailand, Multi-Country)
  • Responsible Travels
  • Southeast Asia Culture Tours
  • Private tours/SIC tours
  • 24/7 Travel consultant & experts 
  • Vietnam Visa approval letter

2. Choose and book tours on Metta Voyage

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Click search bar in Homepage or Travel Style

Step 3: Enter your location you want to visit, duration in search bar and “Search”

Step 4: Choose the tour that suits you from the search results (Prices shown are per person for a private tour; the exact price depends on your group size, dates and hotel level — we confirm it in your free quotation.)

Step 5: Enter your travel date and fill up your number of adults (children or infants, if any). Our price will be shown immediately after fill up

Step 6: Click “ Book now”

When all steps are completed, we will send you a confirmation email, and our travel expert will contact you within 24 hours to confirm the service

3. Request a customized tour according to your preferences

Option 1:

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Fill the form in the pop up to start chatting directly with our travel consultant

Option 2: 

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Choose a tour that you want to customize

Step 3: Enter your information (name, phone number, departure schedule, number of travelers,..)

Step 4: Click “Send message” 

Option 3: 

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Go to the bottom of the page and leave your email address. We will contact you in 24 hours

4. Get Vietnam Visa approval letters 

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Enter your request about Vietnam Visa letter in the pop-up message

If you have any questions, please contact us via hotline +84 812 247 572

5. How to book a Vietnam Cruise?

Step 1: Visit Metta Voyage’s official website: mettavoyage.com 

Step 2: Click Tab “Travel Style” and choose “Cruise Tours” 

Step 3: Go to tab “Cruises in Vietnam” and refer to all tours that we recommend

Step 4: Enter your travel date, number of adults (children or infants, if any)

Step 5: The price will be shown based on the number of travelers

Step 6: Click “Book now”

6. Service and payment confirmation

Step 1: Confirming your booking

Your travel consultant will inform you of the deposit or the final amount required to secure the holiday, and provide options for how to complete payment. If we are booking your flights as part of your holiday, then passport details are essential as we need these to confirm all flight tickets.

Once your confirmation receipt has been sent, you may not be able to make any changes without potentially incurring additional charges.

Step 2: Acknowledgment of your booking

Once your booking has been confirmed, we will issue a confirmation voucher. Your holiday reservation is only confirmed once you have received confirmation from Metta Voyage via email. On receiving your receipt, if you have any queries about your holiday please contact us via phone or email. Subject to availability and receipt of all payments, we will book your holiday, process the payment (full balance payment if booking within 45 days of departure) and send a receipt confirmation. If for whatever reason, we are unable to book your holiday exactly as quoted (due to availability or other issues), we will discuss other options and provide a revised quote. If we are unable to provide a suitable alternative, your initial payment will be refunded in full.

Step 3: Final balance payment

45 days before your holiday departure, the final balance is due. This is subject to exchange rates at the time of final payment and will be re-calculated at the time of payment.

Free itinerary in 24 hours

Plan your journey with us

Tell us your dates and who is travelling. A travel designer replies within one working day with a day-by-day plan and one price for the whole trip.

  • No payment before a written quote
  • 30% deposit to confirm, balance 45 days before arrival
  • Private guide in your language (outside Vietnam subject to availability)

WhatsApp +84 812 247 572

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    Pay in your currency, to a local account

    Metta Voyage holds company bank accounts in 13 currencies. Pay your deposit by local bank transfer with no fee from us; the account details come with your invoice.

    💳 Card via OnePay: +3.5% processing feeHow to pay →