FAQ

Please access this link to partner with us! We always welcome B2B partners from all over the world to create healthy and long-term business relationships.

2. What services does Metta Voyage offer?

Metta Voyage is a local DMC and Tour Operator in Vietnam that provide all the ground services throughout South East Asia. We offer customizable tours at competitive prices, which means clients can make their own trip. Our services also include Hotel Bookings/ Meals/ Sightseeing & Entrance Tickets/ Tour Guides/ Airline & Cruise Booking/ Visa Consultations & Services. We commit to providing worry-free services standard to our dear customers.

3. How to make payments with us? What is our policy?

You can make payment by credit card or bank transfer. A deposit of 20% of the total tour is required upon confirmation of booking the tour. The full prepayment will need to be made 45 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

4. Where can I find your latest travel brochures?

Please send us your information at this link. Our team will send you the details packages via your email. Thank you very much for your interest!

5. Is Metta Voyage financially secure?

Definitely! Your money is protected! You can rest assured of do a payment with us. We do not charge any additional fees for financial protection. When you book a holiday package with Metta Voyage, we are responsible for all aspects of your holiday, meaning your holiday and the monies paid for that holiday are fully protected

6. How is Metta Voyage able to offer such competitive prices?

With the advantage of wide networking and a system of hotels and restaurants, Metta Voyage is confident to offer competitive prices with local travel agencies. In addition, we always have promotions for close partners and new collaborators.

7. Some useful tips for travelers

Bring mosquito nets during the rainy season if you go backpacking.

As mentioned above, petechial fever is quite dangerous even though we have treatment for it. If you have a petechial fever, the worst scenario is that you would end up hospitalized. The mosquito sucks your blood to nourish her eggs and our trip sadly ended earlier than expected. A mosquito net will protect you from this bloodsucker.

Equip yourself with hats, umbrellas, and raincoats to avoid heat in hot seasons

Some tourists prefer to soak up the sun but in Hanoi, Vietnam, the hot season is so extreme that many people get sunstroke. Do not underestimate this problem! Also, without umbrellas or raincoats, you may get soaked to the skin due to sudden showers.

If your immunity is weak, it makes sense anyway that you are ill, have to lie on your bed, take some pills and stare dejectedly out the window. A sense of disappointment arises, for sure.

Weighing up all the pros and cons, Metta Voyage highly recommends tourists visit Hanoi during the dry season (November to April) for the sake of your exhilarating and unforgettable experience.

8. How do I pay after confirming service?

We connect with OnePAY Payment Gateway to accept Online Card Payment ( www.onepay.vn ). All of your card information are processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with internation security standard.

We accept the payment online with Visa, MasterCard, American Express, JCB Card