Metta Voyage is a Hanoi-based destination management company (DMC) and licensed international tour operator (licence No. 01-1167/2023/CDLQGVN-GP LHQT). Most of our work reaches us through travel agencies, tour operators and travel advisors who sell long, private and comfortable journeys in Vietnam, Laos and Cambodia, often combined with Thailand. This page explains, in plain terms, what a partner agency gets from us, how a quotation is built, how payment works and what happens once your clients land.
If you only have a minute: we quote net rates, you add your own margin; groups receive 1 FOC per 16 paid rooms; confirmation is a 30% deposit with the balance due 45 days before arrival; and we never contact your clients directly. We have operated 1,000+ international bookings since the company was founded in Hanoi at the end of 2019.
Who we work with
Our partners are travel agencies, tour operators, home-based travel advisors, incentive planners and group organisers. Some send us one honeymoon couple a year; others run fixed-date series every month. The common thread is the traveller: people who value comfort, care and time. Typical clients are couples in their fifties and beyond, families with children over ten, and private groups of friends or associations who want 4–5★ hotels, a private guide and enough nights in each place to enjoy it.
We are a good fit if your clients book journeys of 10 to 22 days, want private rather than seat-in-coach touring, and expect one team to look after them from arrival to departure. We are probably not the right partner for backpacker budgets or for same-week, lowest-price requests.
What partners get
The table below summarises the terms we apply to every partner agency. They are the same whether you book one couple or a group of fifty.
| Service | What we provide |
|---|---|
| Pricing | Net rates per person for the whole journey, by group size and hotel category. You set your own mark-up. We do not work on commission. |
| Destinations | Vietnam, Laos and Cambodia, single-country or combined; Thailand extensions on request. |
| Hotels and cruises | Three hotel categories per programme, from boutique 4★ to 5★ deluxe; overnight cruises in Ha Long and Lan Ha bays, Mekong river cruises and lodges. |
| Guides | English-speaking guides as standard. Italian-, German-, Chinese-, Russian- and Arabic-speaking guides on request (book early for peak dates). |
| Transport | Private air-conditioned vehicles sized to the group, domestic flights, trains and boat transfers. |
| Groups | 1 FOC per 16 paid rooms; peak-season rooms held on request; one coordinator for the whole file. |
| Meals | Halal, kosher and Indian vegetarian meals on request, plus private celebration dinners. |
| White label | Itineraries, vouchers and guest documents under your brand. We never contact your clients directly. |
| Payment | 30% deposit to confirm; balance 45 days before arrival. Local receiving accounts in the company name in several markets. |
| Local representation | India desk ([email protected]); Australia, New Zealand and the South Pacific through Anjuna Pty Ltd, Sydney. |
| On the ground | 24/7 duty line for your clients and for your team while the group is travelling. |
Net rates, not commission
Every quotation shows a net price per person. You decide your margin and the selling price; we never publish or reveal your mark-up. Net prices are built from our contracted hotel, cruise and transport rates, so a programme for twenty people is priced very differently from one for two, and we show you each group-size tier rather than a single figure.
Groups and series
Since 2022 we have run 106 groups of ten or more international guests, 52 of them with sixteen or more travellers. For groups we apply 1 FOC per 16 paid rooms, hold rooms in peak periods such as Tết, Christmas and the spring high season on request, and assign coaches and guides by group size. One coordinator stays on the file from the first quote to the farewell dinner, so you never need to re-explain a request.
Your clients stay yours
We work behind your brand. Itineraries and vouchers can carry your logo and contact details and we do not contact your clients before, during or after the trip.
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How a quotation works
We aim to send a first proposal within 24 hours on working days. Complex multi-country groups can take a little longer; we will tell you if that is the case.
- Send the brief. Travel dates or month, number of guests and rooms, nationality, hotel category, meal plan, guide language and any must-see places. Budget per person helps us choose the right hotels first time.
- Receive a day-by-day proposal. You get a programme with hotels named for each night, what is included and excluded, and net prices per person by group size.
- Adjust it. Change hotels, add a beach stay, swap a cruise, shorten a day. Each revision comes back with an updated net price.
- Confirm. A 30% deposit confirms the booking; we then secure rooms, cruises, flights and guides and send the confirmation under your brand.
- Final details. The balance is due 45 days before arrival. Rooming lists, flight details and special requests (dietary, mobility, celebrations) are collected in the same period, and final vouchers follow.
- Travel. Your clients are met on arrival and looked after by their guide and our 24/7 duty team.
Payment terms
Our terms are short on purpose: a 30% deposit confirms the booking and the balance is due 45 days before arrival. Invoices are issued by Metta Voyages Company Limited. To reduce bank fees, we have local receiving accounts in the company name in several markets, including Australia, the United States, the United Kingdom, the UAE, Israel and Hong Kong. Bank details are sent only on confirmation, never published on the web; please verify them by phone before your first transfer.
What kinds of trips we operate
Rather than list client names, here are the types of programmes partner agencies most often send us:
- Long private journeys for couples: 14 to 21 days from Hanoi and Ha Long to Hue, Hoi An, Saigon and the Mekong Delta, often with Siem Reap or Luang Prabang added, and a few nights at the beach to finish.
- Family journeys: 10 to 16 days with family rooms or connecting rooms, shorter driving days, cooking classes and a slower pace in the mountains or on the water.
- Fixed-date group series: European groups travelling on set departure dates, usually booked about seven months ahead, with Italian- or German-speaking guides and menus agreed in advance.
- Interest groups and associations: food, wellness, photography or heritage themes for groups of roughly 10 to 27 guests, often arranged by travel advisors in North America.
- Family and friends groups from India and the Middle East: shorter decision times, Indian vegetarian or halal menus, and celebration dinners.
Our largest single group to date had 57 guests. Whatever the size, the structure is the same: one coordinator, one duty line and named hotels from the first proposal.
Meet us: FAM trip and webinar
The best way to judge a ground handler is to travel with them. Our FAM trip for travel agents runs from 7 to 17 May 2027, covering the routes we sell most. Places are limited and reserved for working travel professionals; the registration form on that page has the full conditions.
If you prefer to start online, join our webinar for travel professionals on 26 November 2026 at 17:00 Vietnam time. We present new hotels, cruises and experiences for 2027 and answer questions about pricing and operations.
Licence and company details
Metta Voyages Company Limited holds International Tour Operator Licence No. 01-1167/2023/CDLQGVN-GP LHQT (inbound and outbound), issued by the Vietnam National Authority of Tourism, business registration and tax code 0109041780. Our office is at 5th Floor, 132 Quan Thanh, Ba Dinh, Hanoi. Travellers rate us 4.9/5 on Tripadvisor, and we were named Sustainable Tour Company – South East Asia 2025 by the World Luxury Travel Awards.
Frequently asked questions
Do you pay commission?
No. We quote net rates and you add your own margin. This keeps prices transparent and lets you set your selling price for your market.
What is your group policy?
Groups receive 1 FOC per 16 paid rooms. We hold peak-season rooms on request and size vehicles and guides to the group. Ask for a group quote with your expected number of rooms.
What are the payment terms?
A 30% deposit confirms the booking and the balance is due 45 days before arrival. Bank details are sent on confirmation only.
Will you contact my clients?
No. We never contact an agent’s clients directly, and documents can carry your brand. Your clients deal with you before and after the trip, and with our guide and duty team during it.
Which guide languages can you provide?
English as standard. Italian-, German-, Chinese-, Russian- and Arabic-speaking guides are available on request; please book them early, especially for peak dates and larger groups.
Request a net-rate quotation
Tell us about your agency and your next request. Our partner desk replies by email, usually within one working day.
Prefer to write or call? Email [email protected] or message us on WhatsApp at +84 812 247 572. In the United States call +1 (929) 491-2828; in the United Kingdom +44 7520 660929. Please include your agency name, country, group size and travel dates so we can quote straight away.
We look forward to working with you.
Justin Bach
CEO, Metta Voyage
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