What a Vietnam DMC does for a travel agency
A destination management company (DMC) is the local operator behind the trip your agency sells. It contracts the hotels, vehicles, guides, boats and activities on the ground, sends you a net price, and looks after your clients while they travel. You keep the client relationship and the margin; the DMC takes the operational risk in the destination. Compared with a tour operator that sells to the public, a DMC works behind your brand: documents carry your logo, and a good one never contacts your clients.
Metta Voyage is a Hanoi-based DMC and licensed international tour operator (licence No. 01-1167/2023/CDLQGVN-GP LHQT), operating Vietnam, Cambodia and Laos, with Thailand, Bali and other countries on request. We have 7 years of operation, 2,000+ bookings and 10,100+ guests, and we work with 217 partner agencies. Tripadvisor rating: 4.9. Our clients are typically couples over fifty and families with children over ten who book private, 4-5 star journeys of 7 to 21 days.
Vietnam DMC prices: how net rates work
We do not work on commission. Every quotation shows a net price per person by group size and hotel category, with the hotel named for each night. You add your own margin. A programme for 20 people is priced very differently from one for two, so we show each group-size tier, not one figure.
As a reference, the budget guide for a private tour (4-star hotels sharing a double or twin, private car and guide) starts from the figures below. They are the published prices we show direct clients; your agent net rates come per programme and depend on season, hotel level, guide days and flights.
| Destination | 2 guests | 4 guests (-5%) | 6 guests (-8%) |
|---|---|---|---|
| Vietnam, Cambodia, Laos, Thailand, Bali, Malaysia (per guest per day) | US$140 | US$133 | US$129 |
| Japan, Korea, China, Singapore (per guest per day) | US$250 | US$238 | US$230 |
Domestic flights are quoted separately at the live fare (China programmes include domestic flights and high-speed rail). International flights, visas, insurance, tips and unlisted meals are not included. Groups above 10 guests, MICE and corporate events are quoted per group, not from this table: the cost drivers are rooms, coaches, venues and gala dinners, equipment, coordinators and guides.
| Term | How it works with Metta Voyage |
|---|---|
| Pricing | Net rates per programme, by group size and hotel category |
| Quotation | Day-by-day proposal, usually within 24 hours on working days |
| Groups | 1 FOC per 16 paid rooms |
| Payment | 30% deposit to confirm, balance 45 days before arrival |
| Your clients | We never contact them; documents under your brand |
Quotation turnaround and how to brief us
We aim to send a first proposal within 24 hours on working days; complex multi-country groups can take longer and we tell you if so. To get an accurate first quote, send:
- Travel dates or month, number of guests and rooms, nationalities
- Hotel category, meal plan and guide language
- Must-see places, and a budget per person if you have one
You then receive a day-by-day programme with hotels, inclusions and net prices by group size. Each revision comes back with an updated net price. A 30% deposit confirms the booking; we secure rooms, boats, flights and guides, and the balance is due 45 days before arrival, when rooming lists and special requests (dietary, mobility, celebrations) are collected.
Vietnam DMC for UK tour operators
UK agents, homeworkers and tour operators work with us on the same terms: net rates, documents under your brand and no contact with your clients. You can call our UK line on +44 7520 660929 (calls only) or email [email protected]. Details are on our page for UK tour operators.
Vietnam DMC for Malaysian, Indian, Australian and Middle East agencies
| Your market | What helps |
|---|---|
| Malaysia and Southeast Asia | Quotes in USD; halal meals on request; send the brief with dates and rooms and we reply with net rates. Malaysia itself is on our list of destinations at the same per-day reference as Vietnam. |
| India | Indian and Jain vegetarian meals on request; India desk at [email protected] and WhatsApp +91 97335 29506. See the India desk page and OTM Mumbai (1-3 February 2027). |
| Australia, New Zealand, South Pacific | Handled through Anjuna Pty Ltd, Sydney; see Vietnam tours from Australia. |
| Middle East and Israel | Halal and kosher meals on request; see Vietnam tours from the Middle East. |
| North America | US and Canadian advisors; US line +1 929 491 2828. |
Large groups and series
Groups receive 1 FOC per 16 paid rooms. We hold peak-season rooms such as Tet, Christmas and the spring high season on request, size coaches and guides to the group, and keep one coordinator on the file from the first quote to the farewell dinner. For groups of 50 or more, or for events, send the brief early: hotel availability and vehicles decide what is possible, and we confirm capacity in the quotation rather than promising it up front. For events and incentives see our MICE page.
Multi-country packages: Vietnam, Cambodia and Laos
Most long-haul clients combine two or three countries. We plan and operate the journey ourselves under one contract and one USD net quotation, so you do not coordinate three suppliers. Cross-border flights and boats are arranged and included when you ask. Example programmes, with the public from-price per person (2 travellers, 4-star):
| Combination | Length | Example programme |
|---|---|---|
| Vietnam and Cambodia | 8-14 days | Vietnam Cambodia Tour 8 Days from US$1,313 |
| Vietnam, Cambodia and Laos | 14 days | Like A Local In Vietnam Cambodia Laos 14 Days from US$1,960 |
| The full Indochina loop | 20 days | Indochina Revealed 20 Days from US$3,400 |
| Laos and Cambodia | 9 days | Luang Prabang and Angkor in 9 Days from US$1,560 |
Group terms apply across the whole programme. More detail on our Indochina tour operator page, and for several countries on one contract see Southeast Asia DMC.
How to choose a Vietnam DMC
- Licence: ask for the international tour operator licence number and check it with the national tourism authority.
- Net rates and named hotels: compare programmes with the same hotel names and inclusions, not headline prices.
- Your clients stay yours: confirm in writing that the DMC will not contact them.
- Payment safety: bank details should come on confirmation, not from a public page; verify them by phone before a first transfer.
- Test it: a FAM trip or a short trial booking tells you more than any brochure.
Our own licence and details: Metta Voyages Company Limited, 5th Floor, 132 Quan Thanh, Ba Dinh, Hanoi. Registered travel companies can download net tariffs and sales material from our B2B Hub.
Meet us: FAM trip and webinar
Our FAM trip for travel agents runs from 7 to 17 May 2027, covering the routes we sell most; places are limited to working travel professionals. To start online, join our webinar for travel professionals on 26 November 2026 at 17:00 Vietnam time, with 2027 hotels, cruises and experiences. We are also at OTM Mumbai on 1-3 February 2027.
Request a net-rate quotation
Tell us about your agency and your next request. Our partner desk replies by email, usually within one working day. Prefer to write or call? Email [email protected] or message us on WhatsApp at +84 812 247 572. Please include your agency name, country, group size and travel dates.
Frequently asked questions
How much does a Vietnam DMC cost?
We quote net rates per programme, by group size and hotel category, and you add your own margin. As a reference, published private-tour prices start from US$140 per person per day in Vietnam, Cambodia, Laos and Thailand (2 travellers, 4-star hotels). Agent net rates come with each quotation.
Do you pay commission?
No. We quote net rates and you decide your selling price.
What is your group policy?
1 FOC per 16 paid rooms. We hold peak-season rooms on request and size vehicles and guides to the group.
What are the payment terms?
A 30% deposit confirms the booking and the balance is due 45 days before arrival. Bank details are sent on confirmation only.
Will you contact my clients?
No. We never contact an agent’s clients, and documents can carry your brand.
Which guide languages are available?
English as standard; Italian-, German-, Chinese-, Russian- and Arabic-speaking guides on request. Book early for peak dates and larger groups.
Ask about this trip on WhatsApp or send us your dates and group size.
The Metta Voyage team · Updated 15 November 2026
