Deposits & Payment Policy
Deposit of 30% of the total of tour is required upon confirmation of the booking tour booking. The full prepayment will need to be made 45 days before departure for all services by money transfer or credit card payment with all bank transfer charges/fees to be paid by the client. Card payments carry a 3.5% processing fee (all cards); bank transfer to a local company account has no fee from us and is recommended for groups and larger bookings.
Bank details for payment
Payment details are sent with your booking confirmation — always verify them with us by phone before transferring.
We can also provide local receiving accounts in the name of METTA VOYAGES COMPANY LIMITED in the United States (USD), the Netherlands (EUR, Airwallex), Australia (AUD), New Zealand (NZD), Hong Kong (HKD), Singapore (SGD), Israel (ILS) and the United Arab Emirates (AED), so you can pay in your own currency. Please ask your travel designer for these details.
Please write “Payment for package tour” and your booking reference in the transfer description. Please do not use words such as “investment”, “capital” or “funds”: under Vietnamese regulations, the bank may delay or reject such transfers.
After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which will be sent to you by e-mail.
Children Policies
+ Maximum 1 child can share the parent’s existing bedding.
+ Children under 2 years old are free of charge for land services, only charge fee from airlines if have.
+ Children from 2-6 years old: 50% of adult price, or quote case by case
+ Children from 7-11 years old: 75% of adult price, or quote case by case
+ Children from 12 years old up: 100% adult price
Booking Amendment
You can amend your booking when the confirmation is made. Just contact us at [email protected] with your booking number. Our reservations team is glad to amend your booking accordingly. Any extra expense that may occur will be communicated to you before you decide to amend the services or travel date.
Cancellation Policy
NON REFUNDABLE deposit of US$ 100 per person upon the packages tours services confirmation
Cancellations will be charged as follow:
o 45 days prior to the arrival date: Non Refundable deposit charge and the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
o 44 – 31 days prior to arrival date: Cancellations fee of 30% per group/booking and plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
o 30 days – 15 days prior to arrival date: Cancellations fee of 50% per group/booking plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
o 14 – 7 days before arrival: Cancellations fee 70% charge plus the cancellation fees applied by the concerned services suppliers such as flight company, boat company, train, hotels… in accordance with their cancellations policies if any.
o Less than 7 days before arrival Or No show: 100% charge per group/booking.
*** Nonrefundable deposit and banking service fee will be forfeited in all cancellation cases.
Refund of Unused Services during travelling:
+ No refund will be given for any unused service after the trip has commenced or during the tour.
Liability
Metta Voyage Co., Ltd is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, epidemic or political actions and unrest must be borne by the passengers.
Passengers are required to have full travel insurance.
Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Metta Voyage Co., Ltd will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.
Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure that you have a valid passport and visa and all travel documents are valid for travel.
Travel Insurance
Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details. We can suggest an insurance carrier on a case-by-case basis.
Metta Voyage Co., Ltd strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, loss of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.
If you wish to speak to us, please call our Reservation Center at (+84) 812 247 572 and live chat during our business office hours.
