G’day, partners!
To make payments more convenient for our Australian travel partners, Metta Voyage has introduced a local Australian bank account, providing a simpler way to make local payments and reduce the friction associated with international transfers.
Why a local Australian account?
Until now, most Australian agencies paid us by international bank transfer. That works, but it often means extra bank charges on both sides, an exchange step you do not control and a few days’ wait before the money arrives. Paying into a local account with a BSB is a normal domestic transfer from your Australian bank, the same as paying any local supplier. It is easier for your accounts team, simpler to reconcile and clearer for both of us when we match payments to bookings.
Nothing else about working with us changes. You will still receive our quotes, invoices and confirmations as before, and your usual contact in our team will keep looking after your files. New to working with us? See how to become a Metta Voyage trade partner.
Payment details are sent with your booking confirmation — always verify them with us by phone before transferring.
How to pay into the new account
When you make a transfer, please put the invoice or booking number in the payment description so we can match it to the right file straight away. After paying, send the remittance advice to [email protected] or to your usual contact in our team.
For your security, always take the bank details from your booking confirmation or our official invoices. If you ever receive an email asking you to pay into a different account, please call us on +84 812 247 572 to confirm before you send any money. Changed bank details in an email are a common sign of invoice fraud.
With local banking access in Australia, our partners can enjoy a more convenient payment process when working with Metta Voyage.
Working with Metta Voyage as a trade partner
Metta Voyage is a licensed international tour operator in Vietnam (licence 01-1167/2023/CDLQGVN-GP LHQT). We have operated more than 2,000 international bookings for over 10,100 guests, and we specialise in private, tailor-made tours across Vietnam, Cambodia, Laos, Thailand and Myanmar. For our trade partners this means:
- Net rates, so you add your own margin.
- 1 FOC for every 16 paid rooms.
- A 30% deposit to confirm, with the balance due 45 days before arrival.
- We never contact your clients directly, and travel documents can carry your branding.
- Halal, kosher and Indian vegetarian meals on request.
Many Australian travellers combine Vietnam with Cambodia or Laos on a two- to three-week trip. If you are building programmes for this market, our page on Vietnam tours from Australia is a good starting point for ideas you can adapt for your clients.
Frequently asked questions
Who can use the Australian account?
It was set up for our travel partners based in Australia. If you are based elsewhere, ask us which payment option suits you best.
What should I write in the payment reference?
Your invoice or booking number. If one payment covers several bookings, list them in the remittance advice you email to us.
When are deposits and balances due?
A 30% deposit confirms the booking, and the balance is due 45 days before your clients arrive, unless your invoice states otherwise.
Who do I contact about payments?
Email [email protected] or speak to your usual contact in our team. Our hotline is +84 812 247 572.
We look forward to making cooperation smoother and creating more beautiful journeys together!
